Refund Policy

Last updated: January 2025

Where a refund is due under our cancellation policy, it will be processed as described below.

Processing time

Approved refunds are initiated within 7 business days of cancellation confirmation and typically reflect in your account within 7–14 business days depending on your bank.

Mode of refund

Refunds are made to the original payment method. If that is not possible, we will transfer the amount to a bank account nominated by the guest in writing.

Non-refundable items

Third-party charges (airport transfers already booked, event vendor deposits, custom experiences) are refunded only to the extent recoverable from the respective vendor.

Disputes

Any refund dispute must be raised in writing within 30 days of the original transaction. Contact reservations@seagotbanasura.com.

Questions? Contact us.